Emergency Intake: Applicants with emergency matters can call 512-374-2700 between 8 a.m. – 5:00 p.m. Monday-Friday for possible scheduling of an emergency phone intake. Applicants should not come to the office because intakes are generally handled over the phone. An emergency is defined as someone who has a legal deadline that is in the next three business days.
Walk-In Applicants: Walk-In applicants who meet our office priorities for intake will be scheduled for a phone intake. Applicants should call 512-374-2700 between 8 a.m. – 5:00 p.m. Monday-Friday for possible scheduling of a phone intake. Applicants should not come to the office because intakes are generally handled over the phone. Exceptional circumstances for in person intake, such as elderly, hearing, voice, or mobility impaired, no access to a telephone will be considered on a case-by-case basis. Applicants wanting to seek legal assistance in person are encouraged to consider attending the legal clinics sponsored by Volunteer Legal Services (VLS) every Wednesday at 6:00pm at Webb Middle School, 601 E St Johns Ave., Austin, TX 78752. Applicants must register by 7:00 pm. Additional information about the VLS clinic and other clinics they hold in Austin and neighboring counties can be found at: https://www.vlsoct.org/get-help/.