Help Desk Support Specialist (IT-I) – Corpus Christi

The Information Technology I position is supervised by the Director of Information Technology. Duties include, but are not limited to, the following:

  1. On-site desktop support;
  2. Remote desktop support via email, phone and remote access software(Teamviewer);
  3. Software / Hardware installation and support;
  4. Documenting, tracking and monitoring issues to ensure a timely resolution;
  5. Resolving routine Ringcentral/Office@Hand VOIP phone issues;
  6. Resolving routine Email system issues;
  7. Resolving routine local area network, wide area network issues, Wi-Fi and printing issues;
  8. Research and evaluation of new software / hardware products & technologies;
  9. Maintaining domain, Proofpoint, email, and FormBuilder account
  10. Assisting fellow IT staff as needed;
  11. Any other duties required by the Director of Information Technology.

Qualifications:

  • Graduation from a computer science or MIS area of study or equivalent experience, with strong technical experience in diagnosing desktop computer issues and replacing basic hardware (degree and/or certifications preferred);
  • Working knowledge of standard web technology, network administration technologies, office productivity suites, desktop operating systems, electronic mail, & anti-virus software;
  • Working knowledge of Windows 2012 server, IOS, Mac OS, Windows 7/10 operating systems.
  • Able to travel to remote offices frequently.
  • Creative, self-motivated individual with capacity to learn and grow professionally;
  • Well-organized, able to manage multiple priorities, with demonstrated ability to communicate orally and in writing and with an ability to satisfy a diverse customer base.

Click here to apply.